Return & Refund Policy
We want you to be completely satisfied with your purchase. If you are not, you may request a full refund within 30 days of receiving your order. We accept returns for all orders except for non-returnable products. Please note that we will only accept returned items with their original box – the seal should be unbroken, and there should be no signs of use. (This will not affect your statutory rights).
Non-returnable products:
Intimate or sanitary goods
Clearance itemsHow to Initiate a Return
To start the return process, please contact us at [email protected] so we can provide you with a return label and further instructions. The item must be returned in its original condition, including any packaging, accessories, or documentation that came with it.
Once we receive your return, we will process your refund within 5 days. Please note that if the returned item shows signs of use beyond what is necessary for inspection, a deduction may be applied to the refund amount.
Faulty, Damaged, or Incorrect Items
If your item is faulty, damaged, or does not match the description, please contact us at [email protected] as soon as possible. Do not dispose of the item without our written confirmation. To help us resolve the issue more quickly, kindly provide video or photo evidence. We will arrange for a replacement or a refund, depending on the situation.
Refund Processing Time
Once processed, refunds may take up to 5 working days to appear in your account, depending on your payment provider. If you do not see your refund within this timeframe, please check with your bank or payment provider.
We reserve the right to update this policy as needed. If any changes are made, they will be reflected on our website. If you have any questions, feel free to reach out to our customer support team.