What is our return policy?

If you change your mind, you can return the item within 30 Days of receipt for a full refund, including shipping costs. We accept returns for all orders except for non-returnable products. Please note that we will only accept returned items with their original box – the seal should be unbroken, and there should be no signs of use. (This will not affect your statutory rights).  

Non returnable products:

• Intimate or sanitary goods
• Outlet items

How do I initiate a return?

Email us at [email protected] stating your order number and reason for return, and we will send you a return label free of charge.

When will I receive my refund?

We aim to refund you within five working days of receiving the return. Once processed, you will receive a confirmation email. Your funds will be reimbursed into the payment method used to purchase the goods.

I have received a damaged or incorrect item. What should I do?

If we deliver a wrong, defective or damaged item, only dispose of it with our written confirmation. Please help us resolve your issue quicker by providing video or photographic evidence.